{"id":128642,"date":"2021-02-05T10:17:58","date_gmt":"2021-02-05T07:17:58","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=128642"},"modified":"2021-02-05T10:20:35","modified_gmt":"2021-02-05T07:20:35","slug":"turkiye-2020-de-neye-gore-karar-verdi-en-cok-nelerden-sikayet-etti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/turkiye-2020-de-neye-gore-karar-verdi-en-cok-nelerden-sikayet-etti\/","title":{"rendered":"(Turkish) T\u00fcrkiye 2020\u2019de Neye G\u00f6re Karar Verdi ve En \u00c7ok Nelerden \u015eikayet Etti?"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

2020 y\u0131l\u0131 verilerini payla\u015fan \u015eikayetvar\u2019a g\u00f6re en \u00e7ok \u015fikayet edilen sekt\u00f6r\u00a0404 bin 123 \u015fikayet say\u0131s\u0131yla kargo sekt\u00f6r\u00fc\u00a0oldu. 2020\u2019de n\u00fcfus yo\u011funlu\u011funa g\u00f6re en \u00e7ok \u015fikayet eden il Ankara olurken, en \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi. Verilere g\u00f6re T\u00fcrkiye\u2019nin en \u00e7ok \u015fikayette bulundu\u011fu g\u00fcn ise sal\u0131 oldu. Ayda ortalama 18 milyon ziyaretin ger\u00e7ekle\u015fti\u011fi \u015eikayetvar\u2019da y\u0131l boyunca toplam 450 binin \u00fczerinde \u015fikayete \u00e7\u00f6z\u00fcm \u00fcretildi.<\/strong><\/h1>\n

T\u00fcm d\u00fcnya i\u00e7in mesafelerin uzad\u0131\u011f\u0131<\/strong>, g\u00fcnl\u00fck hayat\u0131m\u0131z\u0131n neredeyse tamamen de\u011fi\u015fti\u011fi<\/strong> ve her \"\"y\u00f6n\u00fcyle t\u00fcm d\u00fcnyada s\u0131ra d\u0131\u015f\u0131 bir y\u0131l<\/strong> olan 2020<\/strong> art\u0131k geride kald\u0131. T\u00fcketicilerin bir referans kayna\u011f\u0131<\/strong> olarak ba\u015fvurdu\u011fu<\/strong> ve sat\u0131n alma karar\u0131yla<\/strong> ilgili ara\u015ft\u0131rma yapt\u0131\u011f\u0131 \u015eikayetvar<\/strong>, herkes i\u00e7in zorlu bir s\u0131nav olan 2020 verilerini<\/strong> a\u00e7\u0131klad\u0131. Veriler pandeminin etkisini bir kez daha g\u00f6zler \u00f6n\u00fcne sererken, T\u00fcrkiye\u2019nin sat\u0131n alma karar\u0131nda<\/strong> nelere dikkat etti\u011fine, en \u00e7ok hangi sekt\u00f6rden \u015fikayet etti\u011fine<\/strong> ve \u015fikayet y\u00f6netimi<\/strong> konusunda hangi sekt\u00f6rlerin \u00f6ne \u00e7\u0131kt\u0131\u011f\u0131na dikkat \u00e7ekiyor. Pandemi d\u00f6neminde de\u011fi\u015fen t\u00fcketim al\u0131\u015fkanl\u0131klar\u0131na<\/strong> \u0131\u015f\u0131k tutan \u00e7al\u0131\u015fmada T\u00fcrkiye\u2019nin \u015fikayet haritas\u0131<\/strong> da yer al\u0131yor.<\/p>\n

2020\u2019de 450 binin \u00fczerinde \u015fikayet \u00e7\u00f6z\u00fcld\u00fc\u00a0<\/strong><\/h2>\n

\u015eikayetvar<\/strong> verilerine g\u00f6re ge\u00e7en y\u0131l 105 bin 157<\/strong> olan sisteme kay\u0131tl\u0131 marka say\u0131s\u0131 bu y\u0131l 120 bin<\/strong> markaya ula\u015ft\u0131. Ayda ortalama 18 milyon ki\u015finin<\/strong> ziyaret etti\u011fi \u015eikayetvar, 2020<\/strong>\u2019de 450 binin<\/strong> \u00fczerinde \u015fikayeti \u00e7\u00f6z\u00fcme kavu\u015fturdu. 2019\u2019da 1 milyon 974 bin 817<\/strong> olan \u015fikayet say\u0131s\u0131 2020<\/strong>\u2019de % artarak 3 milyon 605 bin 92<\/strong> oldu. 2019<\/strong>\u2019da 951 bin 630<\/strong> olan \u00fcye say\u0131s\u0131ysa % 80<\/strong> artarak 1 milyon 713 bin 340<\/strong>\u2019a y\u00fckseldi.<\/p>\n

\u015eikayetvar\u2019da en \u00e7ok hangi markalar merak edildi?\u00a0<\/strong><\/h2>\n

2020 y\u0131l\u0131 verilerini derleyen \u015eikayetvar\u2019da, sayfas\u0131 en \u00e7ok merak edilen marka 3 milyon 716 bin 966 sayfa g\u00f6r\u00fcnt\u00fclenmesiyle T\u00fcrk Telekom<\/strong> oldu. T\u00fcrk Telekom<\/strong>\u2019u, Trendyol, Ziraat Bankas\u0131, Vodafone<\/strong> ve Turkcell<\/strong> izledi.<\/p>\n

2020\u2019de en \u00e7ok ziyaret edilen sekt\u00f6r e-ticaret oldu<\/strong><\/h2>\n

\u015eikayetvar\u2019da en \u00e7ok ziyaret edilen sekt\u00f6r 9 milyon 757 bin 502<\/strong> ziyaret\u00e7i say\u0131s\u0131yla e-ticaret sekt\u00f6r\u00fc<\/strong> oldu. Bankac\u0131l\u0131k (6 milyon 784 bin 136) en \u00e7ok ziyaret edilen 2’inci<\/strong>, GSM Operat\u00f6rleri<\/strong> ise (4 milyon 296 bin 771) 3’\u00fcnc\u00fc sekt\u00f6r olarak \u00f6ne \u00e7\u0131kt\u0131. Cep telefonu<\/strong>, \u00f6zel hastane<\/strong> ve klinikler<\/strong> de en \u00e7ok ziyaret edilen di\u011fer sekt\u00f6rler olarak s\u0131raland\u0131.<\/p>\n

En \u00e7ok \u015fikayet alan sekt\u00f6rler: Kargo, pazaryeri siteleri ve bankalar<\/strong><\/h2>\n

404 bin 123 \u015fikayet<\/strong> say\u0131s\u0131yla kargo-kurye<\/strong> ve lojistik<\/strong> sekt\u00f6r\u00fc 2020<\/strong>\u2019de en \u00e7ok \u015fikayet alan sekt\u00f6r oldu. Onu, e-ticaret pazaryeri siteleri<\/strong> (309 bin 395), bankalar<\/strong> (247 bin 410), internet servis sa\u011flay\u0131c\u0131lar<\/strong> (196 bin 534) ve ileti\u015fim marka ve firmalar\u0131<\/strong> (141 bin 862) takip etti.<\/p>\n

2020\u2019de hobilerimize y\u00f6neldik<\/strong><\/h2>\n

Evlerimize kapand\u0131\u011f\u0131m\u0131z pandemi d\u00f6neminde<\/strong> ya hobilerimize y\u00f6neldik<\/strong> ya da yeni hobiler edindik<\/strong>. Vakit ge\u00e7irmek i\u00e7inse oyunlar vazge\u00e7ilmezlerimiz aras\u0131nda yer ald\u0131. Bu durum \u015eikayetvar verilerine de yans\u0131d\u0131. Ge\u00e7en y\u0131l\u0131n verileriyle kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda hobi-oyun kategorisi<\/strong>nin \u015fikayet art\u0131\u015f oran\u0131n\u0131n % 232<\/strong> oldu\u011fu g\u00f6zlemleniyor. Kitapevleri<\/strong> ve yay\u0131nevi<\/strong> kategorisinde bu oran % 195<\/strong> olurken, kargo<\/strong> ve nakliyat<\/strong> kategorisinin \u015fikayet art\u0131\u015f oran\u0131 % 193<\/strong>\u2019e ula\u015ft\u0131. Ge\u00e7ti\u011fimiz y\u0131la g\u00f6re \u015fikayet art\u0131\u015f oran\u0131 en y\u00fcksek sekt\u00f6rlerden bir di\u011feri de e-ticaret<\/strong> (y\u00fczde 188) kategorisi oldu. Onu uygulama platformlar\u0131 (y\u00fczde 182), i\u00e7ecek (y\u00fczde 174) ve ev-mutfak aletleri<\/strong> izledi.<\/p>\n

Pandemi en \u00e7ok sinemalar\u0131 etkiledi<\/strong><\/h2>\n

\u015eikayetvar verilerine g\u00f6re ge\u00e7ti\u011fimiz y\u0131l<\/strong> ile k\u0131yasland\u0131\u011f\u0131nda \u015fikayet art\u0131\u015f oran\u0131<\/strong> en \u00e7ok azalan sekt\u00f6r sinemalar<\/strong> (y\u00fczde -79) oldu. Oyun merkezleri\u00a0<\/strong>(y\u00fczde -72), toplant\u0131 – fuar \u2013 konser – tiyatro organizasyonlar\u0131<\/strong> (y\u00fczde -54),\u00a0aquapark<\/strong> (y\u00fczde -50) ve V\u0130P ta\u015f\u0131ma hizmetleri<\/strong> (y\u00fczde -44) bu y\u0131lda \u015fikayet art\u0131\u015f oranlar\u0131<\/strong> en \u00e7ok azalan di\u011fer sekt\u00f6rler olarak \u00f6ne \u00e7\u0131k\u0131yor. Bu sekt\u00f6rlerde ya\u015fanan d\u00fc\u015f\u00fc\u015f\u00fcn en b\u00fcy\u00fck nedeniyse elbette 2020\u2019ye<\/strong> damgas\u0131n\u0131 vuran Koronavir\u00fcs\u2026<\/p>\n

2020\u2019nin memnuniyeti en y\u00fcksek sekt\u00f6r\u00fc faizsiz ev finans sistemi oldu<\/strong><\/h2>\n

\u015eikayetvar verilerine g\u00f6re 2020\u2019de m\u00fc\u015fterisini dinleyen<\/strong> ve memnuniyet oran\u0131<\/strong> en y\u00fcksek olan, y\u00fczde 79<\/strong> ile faizsiz ev finans sistemi<\/strong> oldu. Berberlerin<\/strong> ve kuaf\u00f6rlerin<\/strong> bir d\u00f6nem tedbir ama\u00e7l\u0131 kapat\u0131ld\u0131\u011f\u0131 bir y\u0131lda erkek t\u0131ra\u015f<\/strong> ve bak\u0131m \u00fcr\u00fcnleri<\/strong> sekt\u00f6r\u00fc % 63<\/strong>\u2019l\u00fck memnuniyet oran\u0131yla \u015fikayet \u00e7\u00f6zen 2’inci sekt\u00f6r<\/strong> olarak kar\u015f\u0131m\u0131za \u00e7\u0131karken, y\u00fczde 58<\/strong>\u2019lik bir oranla g\u00fcvenlik sistemleri cihazlar\u0131<\/strong> sekt\u00f6r\u00fc 3’\u00fcnc\u00fc s\u0131rada<\/strong> yer ald\u0131.<\/p>\n

2020\u2019nin en \u015fikayet\u00e7i ili Ankara<\/strong><\/h2>\n

\u015eikayetvar verilerine g\u00f6re Ankara 2020<\/strong>\u2019de \u015fikayetin en yo\u011fun oldu\u011fu il oldu. Ba\u015fkent Ankara<\/strong>\u2019da her 1000<\/strong> ki\u015fiye 74 \u015fikayet<\/strong> d\u00fc\u015ferken, \u0130stanbul<\/strong>\u2019da bu oran 70<\/strong> oldu\u2026 \u0130zmir ise her bin ki\u015fiye d\u00fc\u015fen 60<\/strong> \u015fikayet say\u0131s\u0131yla 3’\u00fcnc\u00fc s\u0131rada<\/strong> yer ald\u0131. \u00dc\u00e7 metropol\u00fc s\u0131ras\u0131yla Antalya, Bursa, Kocaeli, Eski\u015fehir<\/strong> ve Adana<\/strong> takip etti.<\/p>\n

N\u00fcfus ortalamas\u0131na g\u00f6re Mu\u015f, en az \u015fikayet eden il<\/strong><\/h2>\n

\u015eikayetvar, n\u00fcfus ortalamas\u0131na g\u00f6re 2020\u2019de \u015fikayet yo\u011funlu\u011fu en az olan illeri de belirledi. Verilere g\u00f6re Mu\u015f<\/strong> binde 0,02 ile \u015fikayet yo\u011funlu\u011fu en az ilk oldu. Mu\u015f<\/strong>\u2019u s\u0131ras\u0131yla A\u011fr\u0131, Ad\u0131yaman<\/strong> ve I\u011fd\u0131r<\/strong> izledi.<\/p>\n

En \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi<\/strong><\/h2>\n

2020 y\u0131l\u0131n\u0131 de\u011ferlendiren \u015eikayetvar verilerine g\u00f6re bu y\u0131l, en \u00e7ok \u015fikayet may\u0131s ay\u0131nda geldi. 2020\u2019de en \u00e7ok \u015fikayet edilen g\u00fcn Sal\u0131, T\u00fcrkiye\u2019nin<\/strong> en \u00e7ok \u015fikayet etti\u011fi<\/strong> saatse 14:00<\/strong> oldu.<\/p>\n

2 milyon 596 bin 972 kez \u201cm\u00fc\u015fteri hizmetleri\u201d kelimesi arand\u0131<\/strong><\/h2>\n

\u015eikayetvar verilerine g\u00f6re bu y\u0131l platform i\u00e7inde 2 milyon 596 bin 972<\/strong> ile en \u00e7ok aranan kelime \u201cm\u00fc\u015fteri hizmetleri\u201d<\/strong> oldu. \u201c\u00dccret\u201d\u00a0<\/strong>1 milyon 410 bin 134, \u201ckargo\u201d<\/strong> 1 milyon 349 bin 679 ve \u201ctelefon\u201d<\/strong> 1 milyon 280 bin 121 ile en \u00e7ok aranan di\u011fer kelimeler olarak \u00f6ne \u00e7\u0131kt\u0131. \u201cFiyat\u201d<\/strong>, \u201cmuayene \u00fccreti\u201d<\/strong> ve \u201cpara iadesi\u201d \u015eikayetvar\u2019da<\/strong> en \u00e7ok aranan kelimeler aras\u0131nda yer ald\u0131.<\/p>\n

\u0130\u015fte, 2020\u2019nin en ilgin\u00e7 \u015fikayetleri\u2026<\/strong><\/h2>\n

– Kargomu Batman<\/strong>\u2019\u0131 Bart\u0131n<\/strong>\u2019la kar\u0131\u015ft\u0131r\u0131p \u00fcr\u00fcn\u00fcm\u00fc Bart\u0131n\u2019a<\/strong> yollam\u0131\u015fs\u0131n\u0131z. Ben de burada neden deniz yok diyordum.<\/p>\n

– Benim\u2019O deyip i\u00e7inden birisi al\u0131nm\u0131\u015f galiba. Marketten<\/strong> ald\u0131m 3 tane<\/strong> eve geldim 2 tane<\/strong>. Yolda d\u00fc\u015ft\u00fc m\u00fc tekrar kontrol ettim ama o da ne\u2026 Paket a\u00e7\u0131lmam\u0131\u015f bile.<\/p>\n

– Sevgilim Sal\u0131<\/strong> g\u00fcnleri \u201cE\u015fk\u0131ya D\u00fcnyaya H\u00fck\u00fcmdar Olmaz\u201d<\/strong>\u0131 izledi\u011fi i\u00e7in benimle ilgilenmiyor. Dizinin yay\u0131n g\u00fcn\u00fcn\u00fcn Pazar g\u00fcn\u00fcne al\u0131nmas\u0131n\u0131<\/strong> talep ediyorum.<\/p>\n

– Ald\u0131\u011f\u0131m terliklerin<\/strong> tabanlar\u0131 kendi kendine d\u00f6k\u00fclmeye<\/strong> ba\u015flad\u0131. Resmen yok oluyor. Ma\u011fazaya gitti\u011fimde geri d\u00f6n\u00fc\u015f\u00fcml\u00fc do\u011fada yok olan<\/strong> malzemeden yap\u0131ld\u0131\u011f\u0131n\u0131 onun i\u00e7in b\u00f6yle oldu\u011funu s\u00f6ylediler.<\/p>\n

– Televizyon i\u00e7erisinde \u00f6len sine\u011fin cenazesini kald\u0131rmak<\/strong> i\u00e7in 200 TL<\/strong> para istediler. Sorun ekran\u0131n ortas\u0131na giren \u201cSinek Efendi\u201dde<\/strong>\u2026 Benim bir su\u00e7um yok ki. Konuyla ilgili firman\u0131n yard\u0131m\u0131n\u0131 bekliyorum.<\/p>\n

– Severek yedi\u011fim kekin i\u00e7erisinden mermi<\/strong> \u00e7\u0131kt\u0131. Hem hijyen<\/strong> a\u00e7\u0131s\u0131ndan hem de i\u00e7inden \u00e7\u0131kan \u015feyin mermi olmas\u0131<\/strong> a\u00e7\u0131s\u0131ndan, hayal k\u0131r\u0131kl\u0131\u011f\u0131na u\u011frad\u0131m.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. 2020 y\u0131l\u0131 verilerini payla\u015fan \u015eikayetvar\u2019a g\u00f6re en \u00e7ok \u015fikayet edilen sekt\u00f6r\u00a0404 bin 123 \u015fikayet say\u0131s\u0131yla kargo sekt\u00f6r\u00fc\u00a0oldu. 2020\u2019de n\u00fcfus yo\u011funlu\u011funa g\u00f6re en […]<\/p>\n","protected":false},"author":1,"featured_media":128646,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[85974,6417,78302,85978,52259,85977,85975,85972,71648,85976,85979,85980,85970,85971,85973],"views":56,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/128642"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=128642"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/128642\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/128646"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=128642"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=128642"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=128642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}