{"id":127883,"date":"2021-01-25T13:55:48","date_gmt":"2021-01-25T10:55:48","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=127883"},"modified":"2021-01-25T14:03:39","modified_gmt":"2021-01-25T11:03:39","slug":"sepas-enerjinin-cagri-merkezi-aranmasi-bir-yil-icinde-yuzde-24-oranin-da-artti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/sepas-enerjinin-cagri-merkezi-aranmasi-bir-yil-icinde-yuzde-24-oranin-da-artti\/","title":{"rendered":"(Turkish) ’Sepa\u015f Enerji’nin \u00c7a\u011fr\u0131 Merkezi Aranmas\u0131 Bir Y\u0131l \u0130\u00e7inde % 24 Oran\u0131nda Artt\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Sepa\u015f Enerji \u00e7a\u011fr\u0131 merkezinin aranma oran\u0131 2020\u2019de % 24 art\u0131\u015f g\u00f6sterirken sesli yan\u0131tla fatura \u00f6deme hizmeti m\u00fc\u015fterilere kolayl\u0131k sa\u011fl\u0131yor.<\/strong><\/h1>\n

\"\"<\/strong><\/h2>\n

Koronavir\u00fcs pandemisi<\/strong>yle topyek\u00fcn m\u00fccadele<\/strong> kapsam\u0131nda evlerde ge\u00e7irilen 2020\u2019de uzaktan hizmet modelleri<\/strong>nin kullan\u0131m\u0131 artt\u0131. T\u00fcketicilerin h\u0131zl\u0131<\/strong> ve g\u00fcvenli<\/strong> bi\u00e7imde ihtiya\u00e7 duyduklar\u0131 i\u015flemleri ger\u00e7ekle\u015ftirebilmeleri i\u00e7in \u00e7a\u011fr\u0131 merkezlerine ba\u015fvuruldu. Sepa\u015f Enerji<\/strong>\u2019nin a\u00e7\u0131klad\u0131\u011f\u0131 rakamlar, ge\u00e7ti\u011fimiz y\u0131l \u00e7a\u011fr\u0131 merkezi kullan\u0131m oranlar\u0131<\/strong>n\u0131n y\u00fckseldi\u011fini g\u00f6steriyor.<\/p>\n

Aramalar artt\u0131, kalite hedeflerine ula\u015f\u0131ld\u0131<\/strong><\/h2>\n

Konutlardan, ticarethane<\/strong> ve sanayi kurulu\u015flar\u0131na<\/strong> dek uzanan geni\u015f yelpazede T\u00fcrkiye genelinde 4 milyon<\/strong> ki\u015fiye elektrik hizmeti<\/strong> sa\u011flayan Sepa\u015f Enerji<\/strong>, 2020\u2019ye ait \u00e7a\u011fr\u0131 merkezi istatistikleri<\/strong>ni duyurdu. Buna g\u00f6re y\u0131l boyunca \u00e7a\u011fr\u0131 merkezine<\/strong> yap\u0131lan arama say\u0131s\u0131 670 bin<\/strong> olarak kay\u0131tlara ge\u00e7ti.<\/p>\n

Pandeminin etkisiyle<\/strong> \u00e7a\u011fr\u0131 say\u0131s\u0131nda \u00f6nceki y\u0131la g\u00f6re % 24<\/strong>\u2019l\u00fck bir art\u0131\u015f olmas\u0131na ra\u011fmen \u015fikayetlerin ilk ileti\u015fimde \u00e7\u00f6z\u00fcme ula\u015fma<\/strong> oran\u0131nda % 93<\/strong>\u2019l\u00fck ba\u015far\u0131 kaydedildi. G\u00f6revli tedarik<\/strong> ve da\u011f\u0131t\u0131m<\/strong> \u015firketlerinin hizmet standard\u0131n\u0131 \u00f6l\u00e7en \u201c\u00c7a\u011fr\u0131 Merkezleri Hizmet Kalitesi Standartlar\u0131na \u0130li\u015fkin Usul ve Esaslar\u0131\u201d<\/strong>na g\u00f6re belirlenen hedefler \u00fcst seviyede yakalanarak \u00fcst\u00fcn bir performans sergilendi.<\/p>\n

\u201cIVR\u201d ile elektrik faturas\u0131 \u00f6deme hizmeti<\/strong><\/h2>\n

Sesli yan\u0131t sistemi (IVR)<\/strong> arac\u0131l\u0131\u011f\u0131yla elektrik faturas\u0131 \u00f6demeye<\/strong> olanak sa\u011flayan entegrasyon sayesinde pandemi etkisinde<\/strong> ge\u00e7en 2020\u2019nin 2’inci yar\u0131s\u0131nda<\/strong>, \u00e7a\u011fr\u0131 merkezini arayarak yap\u0131lan fatura \u00f6demelerinde de art\u0131\u015f sa\u011fland\u0131. Abonelikle ilgili bir\u00e7ok i\u015flem, 444 5 186<\/strong> telefon numaral\u0131 Sepa\u015f Enerji \u00e7a\u011fr\u0131 merkezi<\/strong> arac\u0131l\u0131\u011f\u0131yla g\u00fcvenli bi\u00e7imde<\/strong> ve kolayca<\/strong> ger\u00e7ekle\u015ftirilebiliyor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Sepa\u015f Enerji \u00e7a\u011fr\u0131 merkezinin aranma oran\u0131 2020\u2019de % 24 art\u0131\u015f g\u00f6sterirken sesli yan\u0131tla fatura \u00f6deme hizmeti m\u00fc\u015fterilere kolayl\u0131k sa\u011fl\u0131yor. Koronavir\u00fcs pandemisiyle topyek\u00fcn […]<\/p>\n","protected":false},"author":1,"featured_media":127885,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[53114,85402,85405,52259,85403,74875,85406,85404,85401],"views":48,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/127883"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=127883"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/127883\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/127885"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=127883"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=127883"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=127883"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}