{"id":126585,"date":"2021-01-07T13:38:26","date_gmt":"2021-01-07T10:38:26","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=126585"},"modified":"2021-01-07T13:39:57","modified_gmt":"2021-01-07T10:39:57","slug":"enerji-kullanicisinin-dijitallesme-egilimi-yuzde-70-artis-kaydetti","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerji-kullanicisinin-dijitallesme-egilimi-yuzde-70-artis-kaydetti\/","title":{"rendered":"(Turkish) Enerji Kullan\u0131c\u0131s\u0131n\u0131n Dijitalle\u015fme E\u011filimi % 70 Art\u0131\u015f Kaydetti"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

T\u00fcrkiye\u2019nin \u00f6nde gelen enerji tedarik \u015firketi Sepa\u015f Enerji, yeni d\u00f6nemin start\u0131n\u0131 verdi. Avantajl\u0131 kampanyalar, ba\u015far\u0131l\u0131 dijitalle\u015fme \u00e7al\u0131\u015fmalar\u0131 ve etkili pandemi s\u00fcre\u00e7 y\u00f6netimi ile ge\u00e7en 2020\u2019nin ard\u0131ndan, 2021\u2019de de \"\"kalite standartlar\u0131n\u0131n y\u00fckseltilmesi hedefleniyor.<\/strong><\/h1>\n

Konutlardan, ticarethane<\/strong> ve sanayi kurulu\u015flar\u0131na<\/strong> dek uzanan geni\u015f yelpazede T\u00fcrkiye genelinde 4 milyon ki\u015fiye<\/strong> elektrik hizmeti sa\u011flayan Sepa\u015f Enerji<\/strong>, pandeminin damga vurdu\u011fu 2020\u2019de de m\u00fc\u015fterilerinin yan\u0131nda olmay\u0131 s\u00fcrd\u00fcrd\u00fc. T\u00fcketicilere kolayl\u0131k sa\u011flayan kampanyalar, g\u00fcvenilir dijital \u00e7\u00f6z\u00fcmler, temiz enerji \u00e7al\u0131\u015fmalar\u0131<\/strong> ve salg\u0131n tehdidine<\/strong> kar\u015f\u0131 ba\u015fvurulan etkili \u00f6nlemler ile ba\u015far\u0131l\u0131 bir y\u0131l geride b\u0131rak\u0131ld\u0131. Sepa\u015f Enerji<\/strong> CEO\u2019su \u00c7a\u011fr\u0131 Poyraz<\/strong>, 2020\u2019deki pozitif m\u00fc\u015fteri deneyimi<\/strong>nin bu y\u0131l bir ad\u0131m ileriye ta\u015f\u0131naca\u011f\u0131n\u0131 s\u00f6yledi.<\/p>\n

\u201cT\u00fcketici memnuniyeti odak noktas\u0131\u201d<\/strong><\/h2>\n

Pandemi ile ge\u00e7en 2020\u2019de t\u00fcketiciler i\u00e7in etkili \u00e7\u00f6z\u00fcmler geli\u015ftirdiklerini dile getiren Poyraz, \u015funlar\u0131 s\u00f6yledi; \u201cSepa\u015f Enerji olarak, t\u00fcm g\u00fc\u00e7l\u00fcklerine ra\u011fmen 2020<\/strong> bizim i\u00e7in ba\u015far\u0131l\u0131 bir sene oldu. Y\u0131l boyunca s\u00fcrd\u00fcrd\u00fc\u011f\u00fcm\u00fcz t\u00fcketici odakl\u0131 stratejimiz sayesinde m\u00fc\u015fteri deneyimini \u00fcst d\u00fczeyde tuttuk. Hayata ge\u00e7irdi\u011fimiz kampanyalar, dijitalle\u015fme ad\u0131mlar\u0131<\/strong> ve toplum sa\u011fl\u0131\u011f\u0131na \u00f6ncelik<\/strong> tan\u0131yan uygulamalar\u0131m\u0131z Sepa\u015f Enerji\u2019<\/strong>nin bu zorlu y\u0131l\u0131 verimli bi\u00e7imde de\u011ferlendirmesine<\/strong> katk\u0131da bulundu. 2021\u2019de<\/strong> bu \u00e7\u0131tay\u0131 yukar\u0131ya ta\u015f\u0131yaca\u011f\u0131z.\u201d<\/em><\/p>\n

S\u00f6zlerinin devam\u0131nda ba\u015far\u0131l\u0131 s\u00fcre\u00e7 y\u00f6netimini anlatan Poyraz, \u201cSalg\u0131n tehdidine kar\u015f\u0131 ortaya koydu\u011fumuz \u00f6nlemler etkisini h\u0131zl\u0131 g\u00f6sterdi. Ev-ofis modeli<\/strong> ve \u00e7al\u0131\u015fan destek hatt\u0131<\/strong> gibi uygulamalar\u0131m\u0131z hedeflerine ula\u015ft\u0131. Great Place to Work<\/strong>\u2019\u00fcn \u00e7al\u0131\u015fan memnuniyet anketinde \u015firketlerin ortalamas\u0131ndan % 30<\/strong> daha iyi sonu\u00e7 elde ettik. Arkada\u015flar\u0131m\u0131z\u0131n % 96<\/strong>\u2019s\u0131 salg\u0131n s\u00fcrecinin ba\u015far\u0131yla y\u00f6netilip m\u00fc\u015fteri beklentilerinin kar\u015f\u0131land\u0131\u011f\u0131n\u0131 ifade ettiler\u201d dedi. Poyraz, yak\u0131n bir zamanda uygulamaya alacaklar\u0131 esnek \u00e7al\u0131\u015fma sisteminin<\/strong> de kal\u0131c\u0131 hale getirilece\u011finin bilgisini verdi.<\/p>\n

Kullan\u0131m al\u0131\u015fkanl\u0131\u011f\u0131 “online” oldu<\/strong><\/h2>\n

Salg\u0131n tehdidine kar\u015f\u0131 geli\u015ftirilen h\u0131zl\u0131<\/strong> ve g\u00fcvenilir online \u00e7\u00f6z\u00fcmler<\/strong>, t\u00fcketici al\u0131\u015fkanl\u0131\u011f\u0131n\u0131 da de\u011fi\u015ftirdi. Bu d\u00f6nemde Sepa\u015f Enerji<\/strong>\u2019nin online i\u015flemler hizmeti yakla\u015f\u0131k 500 bin<\/strong> kullan\u0131ma ula\u015f\u0131rken, oransal olarak bir \u00f6nceki y\u0131la k\u0131yasla % 70<\/strong> art\u0131\u015f ger\u00e7ekle\u015fti. \u00c7a\u011fr\u0131 merkezinde ise y\u0131l boyunca 650 bin arama ger\u00e7ekle\u015fti ve t\u00fcketicilerin sorunlar\u0131na h\u0131zl\u0131 \u00e7\u00f6z\u00fcmler bulundu. Pandeminin etkisiyle \u00e7a\u011fr\u0131 say\u0131s\u0131nda \u00f6nceki y\u0131la g\u00f6re % 24<\/strong>\u2019l\u00fck bir art\u0131\u015f olmas\u0131na ra\u011fmen \u015fikayetlerin ilk ileti\u015fimde \u00e7\u00f6z\u00fcme ula\u015fma oran\u0131nda % 93<\/strong>\u2019l\u00fck ba\u015far\u0131 kaydedildi. G\u00f6revli tedarik<\/strong> ve da\u011f\u0131t\u0131m \u015firketlerinin<\/strong> hizmet standard\u0131n\u0131 \u00f6l\u00e7en \u201c\u00c7a\u011fr\u0131 Merkezleri Hizmet Kalitesi Standartlar\u0131na \u0130li\u015fkin Usul ve Esaslar\u0131\u201d<\/em>na g\u00f6re belirlenen hedefler \u00fcst seviyede yakalanarak \u00fcst\u00fcn bir performans sergilendi.<\/p>\n

Kampanyalar abonelere kolayl\u0131k sa\u011flad\u0131<\/strong><\/h2>\n

Sepa\u015f Enerji<\/strong>, 2020\u2019de y\u00fcr\u00fcrl\u00fc\u011fe koydu\u011fu kampanyalarla m\u00fc\u015fterilere destek olmaya devam etti. Fatura bor\u00e7lar\u0131<\/strong> ve yeni abonelik i\u015flemleri<\/strong> s\u0131ras\u0131nda \u00f6denmesi gereken g\u00fcvence bedellerine y\u00f6nelik 9 aya kadar<\/strong> taksit imkanlar\u0131 geli\u015ftirildi. Ayr\u0131ca ge\u00e7mi\u015f y\u0131llara ait icra bor\u00e7lar\u0131na faiz aff\u0131<\/strong> getirilirken, abonelere faturalar\u0131n son \u00f6deme tarihi<\/strong>ni belirleme ve istedikleri kadar de\u011fi\u015ftirebilme se\u00e7ene\u011fi de sunuldu.<\/p>\n

Poyraz, 2021 y\u0131l\u0131nda da hizmet kalitesini art\u0131rmak<\/strong> ve m\u00fc\u015fteri deneyimini<\/strong> bir \u00fcst noktaya ta\u015f\u0131mak amac\u0131yla \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcreceklerini kaydetti.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. T\u00fcrkiye\u2019nin \u00f6nde gelen enerji tedarik \u015firketi Sepa\u015f Enerji, yeni d\u00f6nemin start\u0131n\u0131 verdi. Avantajl\u0131 kampanyalar, ba\u015far\u0131l\u0131 dijitalle\u015fme \u00e7al\u0131\u015fmalar\u0131 ve etkili pandemi s\u00fcre\u00e7 y\u00f6netimi […]<\/p>\n","protected":false},"author":1,"featured_media":126588,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[84546,84547,67796,53114,52259,84548,43427,84545,74875],"views":59,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/126585"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=126585"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/126585\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/126588"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=126585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=126585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=126585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}