{"id":125698,"date":"2020-12-23T14:43:13","date_gmt":"2020-12-23T11:43:13","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=125698"},"modified":"2020-12-23T14:43:13","modified_gmt":"2020-12-23T11:43:13","slug":"tupras-yeni-musteri-bildirim-yonetim-sistemini-devreye-aldi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/tupras-yeni-musteri-bildirim-yonetim-sistemini-devreye-aldi\/","title":{"rendered":"(Turkish) ’T\u00fcpra\u015f’ Yeni M\u00fc\u015fteri Bildirim Y\u00f6netim Sistemini Devreye Ald\u0131"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

T\u00fcpra\u015f taraf\u0131ndan m\u00fc\u015fteri talep ve beklentilerini en y\u00fcksek d\u00fczeyde ve en h\u0131zl\u0131 \u015fekilde kar\u015f\u0131lamaya y\u00f6nelik hayata ge\u00e7irdi\u011fi yeni M\u00fc\u015fteri Bildirim Y\u00f6netimi Sistemi ile kaliteli, \u015feffaf ve dijital hizmetlerini geli\u015ftirmeye devam ediyor.<\/strong><\/h1>\n

Her ad\u0131mda m\u00fc\u015fteri memnuniyeti \u00f6nceli\u011fini koruyan T\u00fcpra\u015f, M\u00fc\u015fteri \u0130li\u015fkileri Politikas\u0131<\/strong> \u00e7er\u00e7evesinde m\u00fc\u015fterilerinin talep ve beklentilerini en y\u00fcksek d\u00fczeyde<\/strong> ve en h\u0131zl\u0131 \u015fekilde kar\u015f\u0131lamak \u00fczere \u00e7al\u0131\u015fmalar\u0131n\u0131 s\u00fcrd\u00fcr\u00fcyor. Bu kapsamda \u015firket, m\u00fc\u015fteri ileti\u015fim kanallar\u0131n\u0131<\/strong> s\u00fcrekli geli\u015ftirerek devreye \"\"ald\u0131\u011f\u0131 yeni uygulamalarla \u00e7e\u015fitlendiriyor.<\/p>\n

\u201cYeni M\u00fc\u015fteri Bildirim Y\u00f6netim Sistemi\u201d ile m\u00fc\u015fterilerle daha h\u0131zl\u0131 ileti\u015fim kurularak, m\u00fc\u015fteri memnuniyetinin art\u0131r\u0131lmas\u0131 ama\u00e7lan\u0131yor<\/strong><\/h2>\n

\u201cYeni Normal\u201d d\u00f6nemi<\/strong>nde m\u00fc\u015fteri ili\u015fkileri politikas\u0131n\u0131 \u015fekillendirerek \u00e7eviklik metodunu benimseyen T\u00fcpra\u015f<\/strong>, ekipler aras\u0131 koordinasyon<\/strong> ve sinerjiyle yenilik\u00e7i<\/strong> yakla\u015f\u0131mlar\u0131 hayata ge\u00e7irdi.<\/p>\n

Yenilenen \u201cM\u00fc\u015fteri Bildirim Y\u00f6netimi\u201d<\/strong> yaz\u0131l\u0131m\u0131 ile m\u00fc\u015fteriler, talep<\/strong> ve \u015fikayetlerini<\/strong> T\u00fcpra\u015f\u2019a daha kolay ula\u015ft\u0131rabiliyor. Bu ama\u00e7la, T\u00fcpra\u015f m\u00fc\u015fterilerinin taleplerine g\u00f6re yeni bildirim konular\u0131 olu\u015fturuldu ve m\u00fc\u015fteri taleplerinin detayl\u0131 analizlerinin yap\u0131labilmesi<\/strong> sa\u011fland\u0131. M\u00fc\u015fteri bildirimleri, T\u00fcpra\u015f rafinerileri<\/strong>nde konunun uzman\u0131na atan\u0131yor ve\u00a0k\u0131salt\u0131lm\u0131\u015f standart s\u00fcreler i\u00e7erisinde m\u00fc\u015fteriye geri d\u00f6n\u00fc\u015f sa\u011flan\u0131yor.<\/p>\n

Yenilenen yaz\u0131l\u0131m\u0131n, m\u00fc\u015fterilere ula\u015f\u0131lan\u00a08<\/strong> lokasyondaki 32<\/strong> adet M\u00fc\u015fteri Bildirim Noktas\u0131, M\u00fc\u015fteri Portali (https:\/\/musteriportali.tupras.com.tr<\/a>), M\u00fc\u015fteri \u00c7\u00f6z\u00fcm Merkezi<\/strong> ve M\u00fc\u015fteri\u00a0web sitesi<\/strong> (https:\/\/www.tupras.com.tr\/musteri-sitesi<\/a>) gibi farkl\u0131 ileti\u015fim kanallar\u0131na entegre edilmesiyle birlikte, tek \u00e7at\u0131 alt\u0131nda m\u00fc\u015fteriye h\u0131zl\u0131 ve\u00a0kolay eri\u015fim imk\u00e2n\u0131 sa\u011flan\u0131yor.<\/p>\n

M\u00fc\u015fteri Portal\u0131na<\/strong> ve web sitesine<\/strong> cep telefonlar\u0131 ile uyumlu bir sistem kanal\u0131yla, m\u00fc\u015fteri bildirimleriyle ilgili geli\u015fmeler ve bildirimin durumu g\u00fcncel olarak kontrol edilebiliyor.<\/p>\n

M\u00fc\u015fterinin sesi t\u00fcm ileti\u015fim kanallar\u0131nda anl\u0131k takip ediliyor<\/strong><\/h2>\n

Halka a\u00e7\u0131k bir \u015firket olarak, \u00fcretim<\/strong> ve da\u011f\u0131t\u0131m s\u00fcre\u00e7leri<\/strong> dahil t\u00fcm faaliyetlerini b\u00fcy\u00fck bir \u015feffafl\u0131kla y\u00fcr\u00fcten T\u00fcpra\u015f<\/strong>, s\u00fcrekli a\u00e7\u0131k ileti\u015fim hedefiyle hareket ediyor. Rafineri<\/strong> ve terminallerde<\/strong> m\u00fc\u015fterilerle temas edilen t\u00fcm alanlara yerle\u015ftirilen 32 adet<\/strong> M\u00fc\u015fteri Bildirim Noktas\u0131, yenilenen M\u00fc\u015fteri Portali uygulamas\u0131<\/strong> ve web sitesi<\/strong> gibi \u00e7e\u015fitli ileti\u015fim kanallar\u0131 ile m\u00fc\u015fterinin sesini anl\u0131k olarak takip ediliyor.<\/p>\n

Mevcut ve potansiyel m\u00fc\u015fterilere daha y\u00fcksek seviyede hizmet sa\u011flamaya<\/strong> y\u00f6nelik T\u00fcpra\u015f \u00c7\u00f6z\u00fcm Merkezi (444 123 0)<\/strong> kapsam\u0131 ise m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131 do\u011frultusunda s\u00fcrekli zenginle\u015ftiriliyor.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. T\u00fcpra\u015f taraf\u0131ndan m\u00fc\u015fteri talep ve beklentilerini en y\u00fcksek d\u00fczeyde ve en h\u0131zl\u0131 \u015fekilde kar\u015f\u0131lamaya y\u00f6nelik hayata ge\u00e7irdi\u011fi yeni M\u00fc\u015fteri Bildirim Y\u00f6netimi Sistemi […]<\/p>\n","protected":false},"author":1,"featured_media":125700,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,44],"tags":[52259,83937,52920,83936,35715,37310,79750,83935],"views":97,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/125698"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=125698"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/125698\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/125700"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=125698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=125698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=125698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}