{"id":125552,"date":"2020-12-21T14:28:32","date_gmt":"2020-12-21T11:28:32","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=125552"},"modified":"2020-12-21T14:28:32","modified_gmt":"2020-12-21T11:28:32","slug":"elektrikte-yeni-donem-basliyor","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/elektrikte-yeni-donem-basliyor\/","title":{"rendered":"(Turkish) Elektrikte Yeni D\u00f6nem Ba\u015fl\u0131yor"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Enerji Piyasas\u0131 D\u00fczenleme Kurulu (EPDK) b\u00fct\u00fcn da\u011f\u0131t\u0131m \u015firketlerinin uymas\u0131 gereken kurallar\u0131 i\u00e7eren ve 1 Y\u00f6netmelik ile 4 adet Usul Esas\u2019tan olu\u015fan kalite mevzuat\u0131 paketini kabul ederken; merakla beklenen t\u00fcketici hizmetleri y\u00f6netmeli\u011fi de kamuoyu g\u00f6r\u00fc\u015f\u00fcne a\u00e7t\u0131.<\/h1>\n

EPDK Ba\u015fkan\u0131 Mustafa Y\u0131lmaz<\/strong>, \u201cHer iki y\u00f6netmelikte de k\u0131rm\u0131z\u0131 \u00e7izgimiz kaliteli hizmet ve t\u00fcketici memnuniyeti, bu yeni d\u00f6nemde kaliteden taviz veren, t\u00fcketici ma\u011fduriyetine sebep olan \u015firketler a\u011f\u0131r cezalarla kar\u015f\u0131la\u015facak\u201d<\/em> dedi.<\/p>\n

65 ya\u015f \u00fcst\u00fc, engelli, \u015fehit aileleri ve gazilerin elektri\u011fi 3 ay kesilemeyecek<\/strong><\/h2>\n

\"\"EPDK Ba\u015fkan\u0131 Y\u0131lmaz yeniliklerle ilgili, \u201cBurada \u00e7ok \u00f6nemli yenilikler getiriyoruz. \u00d6rne\u011fin 65 ya\u015f \u00fcst\u00fc<\/strong> aboneler, engelli t\u00fcketiciler<\/strong> ve \u015fehit aileleri ve muharip\/malul gazileri<\/strong>mizin borcundan \u00f6t\u00fcr\u00fc elektri\u011fi 3 ay boyunca<\/strong> kesilemeyecek. Tedarik \u015firketleri bu borcu 4 aya kadar<\/strong> taksitlendirebilecek. Vatanda\u015flar\u0131m\u0131z art\u0131k evinden, telefonla<\/strong> ya da internet<\/strong> \u00fczerinden abonelik ba\u015fvurusu<\/strong> yapabilecek. Ma\u011fduriyet olu\u015fmamas\u0131 i\u00e7in Cuma g\u00fcnleri, resmi<\/strong> ve dini bayramlarda<\/strong> ve bu bayramlar\u0131n bir \u00f6nceki g\u00fcn\u00fcnde \u2013 yani arifesinde\u00a0<\/strong>– elektrik kesme i\u015flemi<\/strong> yap\u0131lamayacak. Elektrik kesintileri asgari d\u00fczeye indirilecek.”<\/em> diye konu\u015ftu.<\/p>\n

Elektrik kesintileri azalt\u0131lacak<\/strong><\/h2>\n

Y\u0131lmaz, yeni d\u00f6nemle birlikte elektrikte kesinti say\u0131s\u0131, s\u00fcre ve miktar\u0131nda \u00f6nemli iyile\u015ftirmeleri beraberinde getirecek hem te\u015fvik edici hem de cayd\u0131r\u0131c\u0131 d\u00fczenleme yapt\u0131klar\u0131n\u0131 s\u00f6yledi.<\/p>\n

Kalite fakt\u00f6r\u00fc bile\u015fenleri ile bu bile\u015fenlerin \u00f6d\u00fcl ve ceza puanlama mekanizmas\u0131n\u0131n, kullan\u0131c\u0131 memnuniyetinin iyile\u015ftirilmesi y\u00f6n\u00fcnde elektrik da\u011f\u0131t\u0131m \u015firketleri i\u00e7in daha fazla te\u015fvik edici olmas\u0131n\u0131 beklediklerini kaydeden Y\u0131lmaz: \u201cKesinti say\u0131 ve s\u00fcrelerinde iyile\u015ftirme yapamayan elektrik da\u011f\u0131t\u0131m \u015firketlerine ceza verilecek\u201d dedi.<\/p>\n

Elektrik altyap\u0131s\u0131n\u0131 kurmam\u0131\u015f da\u011f\u0131t\u0131m \u015firketine ceza<\/strong><\/h2>\n

Kullan\u0131c\u0131 memnuniyetinin art\u0131r\u0131lmas\u0131 i\u00e7in ba\u011flant\u0131 talebinde bulunan kullan\u0131c\u0131, in\u015faata ili\u015fkin yap\u0131 ruhsat\u0131n\u0131n sunulmas\u0131na dayal\u0131 olarak elektrik da\u011f\u0131t\u0131m \u015firketleri ile ba\u011flant\u0131 anla\u015fmas\u0131<\/strong> yapabiliyor.<\/p>\n

Ba\u011flant\u0131 anla\u015fmas\u0131n\u0131n imzalanmas\u0131 ile elektrik da\u011f\u0131t\u0131m \u015firketleri<\/strong> taraf\u0131ndan yap\u0131n\u0131n in\u015fa a\u015famalar\u0131n\u0131n bir sistem ile takip edilece\u011fini vurgulayan Ba\u015fkan Y\u0131lmaz, \u201cBir in\u015faat\u0131n bitimi ile elektrik alt yap\u0131s\u0131n\u0131n haz\u0131r hale gelmesi i\u00e7in gerekli plan ve projelerin haz\u0131rlanarak, yat\u0131r\u0131m \u00e7al\u0131\u015fmalar\u0131 da\u011f\u0131t\u0131m \u015firketi taraf\u0131ndan zaman\u0131nda yap\u0131lacak. Bir \u0130n\u015faat bitti\u011finde elektrik altyap\u0131s\u0131n\u0131 haz\u0131r hale getirmemi\u015f olan da\u011f\u0131t\u0131m \u015firketi bedelini de \u00f6deyecek\u201d<\/em> dedi.<\/p>\n

Cihaz hasar\u0131n\u0131 da\u011f\u0131t\u0131m \u015firketi \u00f6deyecek<\/strong><\/h2>\n

Yeni d\u00f6nemde t\u00fcketicilere sunulan elektri\u011fin kaliteli<\/strong> ve kesintisiz<\/strong> olmas\u0131 b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor.<\/p>\n

Elektrik da\u011f\u0131t\u0131m \u015firketinin da\u011f\u0131t\u0131m faaliyeti esnas\u0131nda kullan\u0131c\u0131n\u0131n cihaz\u0131na hasar vermesi halinde, kullan\u0131c\u0131n\u0131n 30 g\u00fcn<\/strong> i\u00e7inde da\u011f\u0131t\u0131m \u015firketine ba\u015fvurmas\u0131 gerekti\u011fini belirten EPDK Ba\u015fkan\u0131 Y\u0131lmaz<\/strong>, \u201cDa\u011f\u0131t\u0131m \u015firketi 10 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7inde cevap vermezse ya cihaz hasar\u0131n\u0131 giderecek ya da tamir bedelini<\/strong> \u00f6deyecek\u201d<\/em> dedi.<\/p>\n

\u0130\u015f kazas\u0131 olan \u015firket bedelini a\u011f\u0131r \u00f6deyecek<\/strong><\/h2>\n

Enerji sekt\u00f6r\u00fcnde i\u015f kazalar\u0131n\u0131n \u00f6nlenmesi<\/strong>nin EPDK\u2019n\u0131n \u00f6ncelikleri aras\u0131nda yer ald\u0131\u011f\u0131n\u0131 vurgulayan Y\u0131lmaz, elektrik da\u011f\u0131t\u0131m \u015firketlerinde, her y\u0131l basit yaralanmalardan \u00f6l\u00fcme kadar ciddi sonu\u00e7lar do\u011furan bir\u00e7ok kaza meydana geldi\u011fini ve bunlar\u0131n s\u0131f\u0131rlanmas\u0131 gerekti\u011fine dikkat \u00e7ekti.<\/p>\n

Bu kazalar\u0131n engellenmesi i\u00e7in yeni uygulama d\u00f6neminde kalite fakt\u00f6r\u00fc parametreleri<\/strong> aras\u0131nda i\u015f sa\u011fl\u0131\u011f\u0131 ve g\u00fcvenli\u011fi g\u00f6stergesine de yer verdiklerini kaydeden EPDK Ba\u015fkan\u0131 Y\u0131lmaz, \u201cHem y\u00f6neticilerin hem de \u00e7al\u0131\u015fanlar\u0131n i\u015f g\u00fcvenli\u011fi k\u00fclt\u00fcr\u00fcn\u00fcn geli\u015ftirilmesi<\/strong> hayati \u00f6nem ta\u015f\u0131yor. B\u00f6ylece elektrik da\u011f\u0131t\u0131m sekt\u00f6r\u00fc<\/strong>nde can<\/strong> ve mal g\u00fcvenli\u011fi<\/strong> sa\u011flanacak, i\u015f g\u00fcc\u00fc<\/strong> ve zaman kay\u0131plar\u0131<\/strong> da azalacakt\u0131r. Ama bu konuda gerekli ad\u0131mlar\u0131 atmayan, i\u015f g\u00fcvenli\u011fi k\u00fclt\u00fcr\u00fcne<\/strong> kay\u0131ts\u0131z kalan \u015firketler; i\u015f\u00e7ilerin kaza ge\u00e7irmesi<\/strong> ve i\u015f kazas\u0131nda hayat\u0131n\u0131 kaybetmesi<\/strong> sonucunda a\u011f\u0131r bir ceza ile kar\u015f\u0131la\u015facak\u201d<\/em> diye konu\u015ftu.<\/p>\n

Kalite y\u00f6netmeli\u011finin di\u011fer ayr\u0131nt\u0131lar\u0131 ise \u015fu \u015fekildedir:<\/span><\/p>\n

\u00c7a\u011fr\u0131 merkezi performans\u0131 art\u0131r\u0131lacak<\/strong><\/h2>\n

Kullan\u0131c\u0131lar\u0131n herhangi bir nedenle elektrik da\u011f\u0131t\u0131m \u015firketine \u00e7a\u011fr\u0131 merkezi \u00fczerinden ula\u015fma s\u00fcreci iyile\u015ftirilecek. \u00c7a\u011fr\u0131 merkezine ula\u015fan kullan\u0131c\u0131lar\u0131n sorunlar\u0131n\u0131n gerekli \u00f6zen ile incelenerek \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131 sa\u011flanacak. Da\u011f\u0131t\u0131m \u015firketleri<\/strong> ile g\u00f6revli tedarik \u015firketleri<\/strong> ger\u00e7ekle\u015ftirilen \u00e7a\u011fr\u0131 merkezi hizmetleri i\u00e7in t\u00fcketici memnuniyeti anketi yapmak zorunda olacak. Anket sonu\u00e7lar\u0131<\/strong> olumsuz \u00e7\u0131kan s\u00f6z konusu \u015firketlerin gelirlerinden kesintiye gidilecek.<\/p>\n

Ba\u011flant\u0131 g\u00f6r\u00fc\u015f\u00fc erken verilecek<\/strong><\/h2>\n

Elektrik da\u011f\u0131t\u0131m \u015firketleri<\/strong> taraf\u0131ndan olu\u015fturulan ba\u011flant\u0131 g\u00f6r\u00fc\u015f\u00fc s\u00fcresi<\/strong> iyile\u015ftirilecek ve ba\u011flant\u0131 taleplerinin kar\u015f\u0131lanma s\u00fcreleri k\u0131salt\u0131larak kullan\u0131c\u0131lar\u0131n memnuniyeti art\u0131r\u0131lacak. Dijital d\u00f6n\u00fc\u015f\u00fcm<\/strong>\u00fcn ger\u00e7ekle\u015fmesi ile daha k\u0131sa s\u00fcrede ve daha kaliteli hizmet<\/strong> sunulacak.<\/p>\n

Ak\u0131ll\u0131 \u015febekeler, ak\u0131ll\u0131 \u015fehirler\u00a0<\/strong><\/h2>\n

Elektrik da\u011f\u0131t\u0131m \u015febekeleri<\/strong>mize entegre edilen ve ak\u0131ll\u0131 \u015febekeler<\/strong> olarak adland\u0131r\u0131lan teknolojiler, ak\u0131ll\u0131 \u015fehirlerin<\/strong> de altyap\u0131s\u0131n\u0131 olu\u015fturuyor. Ak\u0131ll\u0131 \u015febekeler kay\u0131p ka\u00e7ak<\/strong> ile m\u00fccadelede<\/strong> de b\u00fcy\u00fck \u00f6nem ta\u015f\u0131yor. Yeni d\u00f6nemde ak\u0131ll\u0131 \u015febekelerin yayg\u0131nla\u015ft\u0131r\u0131lmas\u0131<\/strong> hem t\u00fcketici memnuniyetinin art\u0131r\u0131lmas\u0131 hem de kay\u0131p ka\u00e7ak<\/strong> ile m\u00fccadelede<\/strong> etkin sonu\u00e7lar al\u0131nmas\u0131 sa\u011flanacak.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerji Piyasas\u0131 D\u00fczenleme Kurulu (EPDK) b\u00fct\u00fcn da\u011f\u0131t\u0131m \u015firketlerinin uymas\u0131 gereken kurallar\u0131 i\u00e7eren ve 1 Y\u00f6netmelik ile 4 adet Usul Esas\u2019tan olu\u015fan kalite […]<\/p>\n","protected":false},"author":1,"featured_media":125555,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[1603,5332,83819,83817,31910,14640,1079,53114,75346,52259,83818,12996],"views":154,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/125552"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=125552"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/125552\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/125555"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=125552"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=125552"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=125552"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}