{"id":121646,"date":"2020-10-08T13:52:33","date_gmt":"2020-10-08T10:52:33","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=121646"},"modified":"2020-10-08T14:20:43","modified_gmt":"2020-10-08T11:20:43","slug":"enerji-de-bilgi-teknolojileri-ile-kapsamli-cevik-bir-donusum-yolculugu","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerji-de-bilgi-teknolojileri-ile-kapsamli-cevik-bir-donusum-yolculugu\/","title":{"rendered":"(Turkish) Enerji’de Bilgi Teknolojileri ile Kapsaml\u0131 \u00c7evik Bir D\u00f6n\u00fc\u015f\u00fcm Yolculu\u011fu"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Enerjisa Enerji taraf\u0131ndan Bilgi Teknolojileri \u00c7evik D\u00f6n\u00fc\u015f\u00fcm Projesini bu y\u0131lsonuna kadar tamamlamak \u00fczere \u00e7al\u0131\u015fmalar\u0131n\u0131 h\u0131zland\u0131rd\u0131. Proje sonunda sekt\u00f6r\u00fcn en kapsaml\u0131 \u00e7evik d\u00f6n\u00fc\u015f\u00fcm hareketi tamamlanm\u0131\u015f olacak.<\/strong><\/h1>\n

Sabanc\u0131 Holding<\/strong> ve E.ON<\/strong>\u2019un \u00e7o\u011funluk hisselerine<\/em> sahip oldu\u011fu ve halka a\u00e7\u0131k bir yap\u0131da \"\"faaliyetleri<\/strong>ni y\u00fcr\u00fcten, elektrik da\u011f\u0131t\u0131m ve perakende sat\u0131\u015f\u0131<\/strong>nda T\u00fcrkiye\u2019nin lider \u015firketi Enerjisa Enerji<\/strong>, strateji ve faaliyetlerini k\u00fcresel trendler \u0131\u015f\u0131\u011f\u0131nda \u015fekillendirmek<\/strong> amac\u0131yla dijital<\/strong> ve teknoloji d\u00f6n\u00fc\u015f\u00fcm\u00fcne<\/strong> devam ediyor. \u015eirket, 2018 y\u0131l\u0131nda<\/strong> pilot ekiplerle ba\u015flatt\u0131\u011f\u0131 ve yo\u011fun bir kapsamla y\u00fcr\u00fctt\u00fc\u011f\u00fc T\u00fcrkiye\u2019de enerji sekt\u00f6r\u00fcndeki en kapsaml\u0131 Bilgi Teknolojileri \u00c7evik D\u00f6n\u00fc\u015f\u00fcm Projesi<\/strong>\u2019ni y\u0131lsonuna kadar tamamlamak i\u00e7in \u00e7al\u0131\u015fmalar\u0131n\u0131 h\u0131zland\u0131rd\u0131.<\/p>\n

M\u00fc\u015fteriyi Oda\u011f\u0131na Alan \u00c7evik Yap\u0131lanma<\/strong><\/h2>\n

\u00c7evik D\u00f6n\u00fc\u015f\u00fcm<\/strong> kapsam\u0131nda kurulan ekipler, m\u00fc\u015fterilerimizle ilk kar\u015f\u0131la\u015fma an\u0131 ile ba\u015flayan, faturalama<\/strong> ve tahsilat<\/strong> ile devam eden t\u00fcm yolculuk boyunca, fiziksel<\/strong> ve dijital kanallar<\/strong> \u00fczerinden sa\u011flanan hizmetlerin teknoloji geli\u015ftirmelerine hizmet<\/strong> ediyor. Ayr\u0131ca, saha operasyonlar\u0131n\u0131n teknoloji geli\u015ftirmeleri de \u00e7evik ekipler taraf\u0131ndan sa\u011flan\u0131yor. \u00c7evik d\u00f6n\u00fc\u015f\u00fcmde en \u00f6nemli unsurlardan biri i\u015f birimi, analist<\/strong> ve teknoloji \u00e7al\u0131\u015fanlar\u0131ndan<\/strong> olu\u015fan fonksiyonlar aras\u0131 ekipler. Bu y\u0131l sonuna kadar ekiplerin say\u0131s\u0131 iki kat\u0131na<\/strong> \u00e7\u0131kacak ve \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131n %75\u2019i<\/strong> \u00e7evik d\u00f6n\u00fc\u015f\u00fcme kat\u0131lm\u0131\u015f olacaklar.<\/p>\n

Enerjisa Enerji,<\/strong> \u00c7evik D\u00f6n\u00fc\u015f\u00fcm ekipleri<\/strong>ni kurarken 3 temel hedef<\/strong> belirledi. \u00d6ncelikle faaliyet alan\u0131ndaki de\u011fi\u015fimlere ayak uydurabilmek i\u00e7in do\u011fru i\u015fe odaklanma ve h\u0131zl\u0131 teslimat ak\u0131\u015f\u0131 sa\u011flan\u0131yor. Ard\u0131ndan ekiplerin verimli \u00e7al\u0131\u015fabilmesi<\/strong> i\u00e7in etkile\u015fimin art\u0131r\u0131ld\u0131\u011f\u0131 \u00e7al\u0131\u015fma ortam\u0131<\/strong> ve t\u00fcm payda\u015flar\u0131n<\/strong> etkin olarak s\u00fcrece dahil edilmesi garanti alt\u0131na al\u0131n\u0131yor.<\/p>\n

M\u00fc\u015fteri Memnuniyeti %16 Artt\u0131<\/strong><\/h2>\n

\u0130\u00e7<\/strong> ve d\u0131\u015f<\/strong> \u00e7evredeki de\u011fi\u015fimlere h\u0131zl\u0131 adapte olarak, i\u015f performans\u0131<\/strong> ve kalitede art\u0131\u015f sa\u011flama<\/strong> amac\u0131yla geli\u015ftirilen \u00c7evik D\u00f6n\u00fc\u015f\u00fcm<\/strong> ile ekip i\u00e7i ve ekipler aras\u0131 etkile\u015fimin s\u0131kl\u0131\u011f\u0131<\/strong> ve kalitesinin yan\u0131 s\u0131ra verimlilik art\u0131\u015f\u0131<\/strong> elde ediliyor. Bu verimlili\u011fin<\/strong> ve memnuniyetin \u00f6l\u00e7\u00fcm\u00fc<\/strong> i\u00e7in d\u00fczenli olarak m\u00fc\u015fterilere y\u00f6nelik memnuniyet \u00f6l\u00e7\u00fcmleri sa\u011flan\u0131yor. 2019 y\u0131l\u0131<\/strong> sonunda, \u00e7evik d\u00f6n\u00fc\u015f\u00fcm<\/strong> ile m\u00fc\u015fteri memnuniyeti<\/strong>nde %16\u2019l\u0131k<\/strong> bir art\u0131\u015f yakaland\u0131.<\/p>\n

\u00c7evik D\u00f6n\u00fc\u015f\u00fcm tecr\u00fcbesi ile sekt\u00f6rde fark yarataca\u011f\u0131z.<\/strong><\/h2>\n

Enerjisa Enerji A.\u015e. Bilgi Teknolojileri<\/strong> ve Dijital \u0130\u015f Y\u00f6netimi B\u00f6l\u00fcm<\/strong> Ba\u015fkan\u0131 Mehmet F\u0131rat<\/strong> konu ile ilgili olarak: \u201cEnerjisa Enerji olarak, 14 b\u00f6lgede 21 milyon m\u00fc\u015fterimize ve t\u00fcm \u00e7al\u0131\u015fanlar\u0131m\u0131za kar\u015f\u0131 sahip oldu\u011fumuz sorumlulu\u011fun bilincindeyiz. Bu a\u011f\u0131r bir sorumluluk. Buradan yola \u00e7\u0131karak 2018 y\u0131l\u0131nda pilot ekiplerle ba\u015flatt\u0131\u011f\u0131m\u0131z \u00c7evik D\u00f6n\u00fc\u015f\u00fcm Projesi<\/strong> ile Bilgi Teknolojilerinde<\/strong> T\u00fcrkiye enerji sekt\u00f6r\u00fcn\u00fcn en kapsaml\u0131 \u00e7evik d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fc ger\u00e7ekle\u015ftiriyoruz. \u00c7eviklik t\u00fcm ekosistemi d\u00f6n\u00fc\u015ft\u00fcren bir yakla\u015f\u0131m ve bizim i\u00e7in de h\u0131zla de\u011fi\u015fen enerji sekt\u00f6r\u00fcnde do\u011fru zamanda, do\u011fru i\u015fi h\u0131zl\u0131<\/strong> ve kaliteli<\/strong> bir \u015fekilde yapmak, kaynaklar\u0131 verimli kullanmak \u00e7ok kritik. Bunun i\u00e7in faydaland\u0131\u011f\u0131m\u0131z \u00c7evik D\u00f6n\u00fc\u015f\u00fcm<\/strong> \u2019deki amac\u0131m\u0131z, i\u00e7 ve d\u0131\u015f \u00e7evredeki de\u011fi\u015fimlere h\u0131zl\u0131 adapte olarak, i\u015f performans\u0131<\/strong>m\u0131zda ve kalitede art\u0131\u015f sa\u011flamak<\/strong> ve kendi kendine organize olan ve ilerleyen, yeniliklere h\u0131zla adapte olabilen, \u00fcretken<\/strong> ve dinamik<\/strong> bir organizasyona <\/em>d\u00f6n\u00fc\u015fmek. Pilot uygulamam\u0131z<\/strong> ile ekip i\u00e7i<\/strong> ve ekipler aras\u0131<\/strong> etkile\u015fimin s\u0131kl\u0131\u011f\u0131n\u0131<\/strong> ve kalitesini<\/strong> art\u0131rarak, verimlili\u011fi de art\u0131rd\u0131k. 2019 y\u0131l\u0131<\/strong> sonunda elde etti\u011fimiz %16\u2019<\/strong>l\u0131k m\u00fc\u015fteri memnuniyeti art\u0131\u015f\u0131n\u0131n bu y\u0131lsonuna kadar daha da artaca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcyoruz ve d\u00f6n\u00fc\u015f\u00fcm\u00fcm\u00fcz\u00fcn tecr\u00fcbesi<\/strong> ile de enerji sekt\u00f6r\u00fcnde<\/strong> fark yarataca\u011f\u0131z<\/em>\u201d dedi.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerjisa Enerji taraf\u0131ndan Bilgi Teknolojileri \u00c7evik D\u00f6n\u00fc\u015f\u00fcm Projesini bu y\u0131lsonuna kadar tamamlamak \u00fczere \u00e7al\u0131\u015fmalar\u0131n\u0131 h\u0131zland\u0131rd\u0131. Proje sonunda sekt\u00f6r\u00fcn en kapsaml\u0131 \u00e7evik d\u00f6n\u00fc\u015f\u00fcm […]<\/p>\n","protected":false},"author":1,"featured_media":121649,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53,157],"tags":[80659,80660,80662,5070,52259,80661,80309,69635,57125,37032,65918],"views":176,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/121646"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=121646"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/121646\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/121649"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=121646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=121646"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=121646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}