{"id":111451,"date":"2020-04-08T15:26:24","date_gmt":"2020-04-08T12:26:24","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=111451"},"modified":"2020-04-08T15:26:46","modified_gmt":"2020-04-08T12:26:46","slug":"musteri-deneyimine-hijyen-ve-sosyal-mesafe-guncellemesi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/musteri-deneyimine-hijyen-ve-sosyal-mesafe-guncellemesi\/","title":{"rendered":"(Turkish) M\u00fc\u015fteri Deneyimine Hijyen ve Sosyal Mesafe G\u00fcncellemesi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

K\u00fcresel salg\u0131n Covid-19 ile birlikte sosyal mesafe ve hijyen en \u00f6nemli konu ba\u015fl\u0131klar\u0131 oldu. Koronavir\u00fcs salg\u0131n\u0131 ile birlikte hayat\u0131m\u0131zda bir\u00e7ok \u015fey de\u011fi\u015fti ve de\u011fi\u015fmeye devam edecek. Sunulan m\u00fc\u015fteri deneyimini Koronavir\u00fcs\u2019ten \u00f6ncesi ve sonras\u0131 olarak ikiye ay\u0131rabilirsiniz. Art\u0131k hijyen ve sosyal mesafe ile m\u00fc\u015fteri deneyiminin \u015fekillendi\u011fi yeni bir d\u00fcnya bizi bekliyor.<\/h1>\n

M\u00fc\u015fteri deneyimi y\u00f6netim \u00e7\u00f6z\u00fcm\u00fc Wiseback<\/strong><\/a>‘in Kurucu Orta\u011f\u0131 Hasan Gen\u00e7<\/strong>, yapt\u0131\u011f\u0131 a\u00e7\u0131klamada, \"\"k\u00fcresel salg\u0131n ile birlikte k\u00fcresel bir de\u011fi\u015fim s\u00fcrecinin de ba\u015flad\u0131\u011f\u0131n\u0131 ve bunun m\u00fc\u015fteri deneyimine de etkilerinin olaca\u011f\u0131n\u0131 belirtip, \u015funlar\u0131 s\u00f6yledi: “\u0130\u015fletmeniz yeni d\u00fcnyaya haz\u0131r m\u0131? Sundu\u011funuz m\u00fc\u015fteri deneyiminin merkezindeki \u00fcr\u00fcn ve hizmetlerinizi g\u00f6zden ge\u00e7irdiniz mi?<\/em>”<\/p>\n

\u0130nsanlarla yak\u0131n ileti\u015fim ve nesnelere temas<\/strong> ile bula\u015fabilen Covid-19 vir\u00fcs\u00fc<\/strong> ile birlikte hijyen ve sosyal mesafe kavramlar\u0131<\/strong> her zamankinden daha \u00f6nemli hale geldi. Markan\u0131z i\u00e7in bug\u00fcne kadar h\u0131z, kalite, fiyat, inovasyon<\/strong> gibi de\u011fer \u00f6nerileriniz \u00f6ne \u00e7\u0131km\u0131\u015f olabilir. Art\u0131k hangi sekt\u00f6rde olursan\u0131z olun, de\u011fer \u00f6nerileriniz i\u00e7inde art\u0131k ilk iki s\u0131raya hijyen ve sosyal mesafeyi koyman\u0131z ka\u00e7\u0131n\u0131lmaz.<\/p>\n

\u0130\u015fletmeniz ad\u0131na a\u015fa\u011f\u0131daki sorulara sizlerde cevap verin:<\/p>\n

Sundu<\/strong>\u011f<\/strong>unuz <\/strong>\u00fc<\/strong>r<\/strong>\u00fc<\/strong>n ve hizmetler hijyen ko<\/strong>\u015f<\/strong>ullar<\/strong>\u0131<\/strong>n<\/strong>\u0131<\/strong> eksiksiz sa<\/strong>\u011f<\/strong>l<\/strong>\u0131<\/strong>yor mu? <\/strong><\/h2>\n

M\u00fc<\/strong>\u015f<\/strong>teri temas noktalar<\/strong>\u0131<\/strong>nda sosyal mesafeyi koruyabiliyor musunuz? <\/strong><\/h2>\n

Her 2 soruya cevab\u0131n\u0131z evet ise size yeni bir soru:<\/span><\/p>\n

M\u00fc<\/strong>\u015f<\/strong>terileriniz bunlar<\/strong>\u0131<\/strong> biliyor ve size g<\/strong>\u00fc<\/strong>veniyor mu?” <\/strong><\/h2>\n

\u00dcr\u00fcn ve hizmetlerinizi g\u00fcncelleyin<\/h2>\n

\u0130lk olarak m\u00fc\u015fteri yolculuk haritas\u0131<\/strong>n\u0131n g\u00f6zden ge\u00e7irilmesi gereklili\u011finden bahseden Gen\u00e7, \u015funlar\u0131 s\u00f6yledi: \u201cM\u00fc\u015fteri yolculuk haritan\u0131z \u00fczerinde hijyen ve sosyal mesafe konular\u0131<\/strong> a\u00e7\u0131s\u0131ndan de\u011fi\u015fmesi gerekenleri belirleyin.<\/p>\n

Belki baz\u0131 k\u00fc\u00e7\u00fck g\u00fcncellemeler<\/strong> i\u015fletmeniz i\u00e7in yeterli olabilir; hijyen belgeleri, personel e\u011fitimleri, ma\u011faza i\u00e7i<\/strong> hijyen ko\u015fullar\u0131n\u0131n sa\u011flanmas\u0131.<\/p>\n

Belki k\u00f6kl\u00fc de\u011fi\u015fiklikler ile \u00fcr\u00fcn ve hizmetler<\/strong>inizi de\u011fi\u015ftirmenin vakti geldi. \u0130\u015finizi tamamen online mecraya<\/strong> ta\u015f\u0131mak, \u00fcr\u00fcn ve hizmetler<\/strong>in \u015feklini de\u011fi\u015ftirmek, farkl\u0131 teslimat se\u00e7enekleri sunmak gibi ad\u0131mlarla kurumsal ezberlerinizi bozma vakti gelmi\u015f olabilir. B\u00fcy\u00fck de\u011fi\u015fim i\u00e7in ad\u0131m atabilmek i\u00e7in \u00fcr\u00fcn ve hizmet odakl\u0131 d\u00fc\u015f\u00fcnmeyi b\u0131rak\u0131p<\/strong> m\u00fc\u015fteri odakl\u0131 d\u00fc\u015f\u00fcnmeye ba\u015flay\u0131n.\u201d<\/p>\n

Sosyal mesafe i\u00e7in yer a\u00e7\u0131n<\/h2>\n

M\u00fc\u015fteri temas noktalar\u0131nda sosyal mesafenin korunmas\u0131<\/strong> i\u00e7in \u015firket kurallar\u0131n\u0131n belirlenmesinin \u00f6nemine de\u011finen Gen\u00e7 s\u00f6zlerine \u015f\u00f6yle devam etti: \u201cM\u00fc\u015fteri temas noktalar\u0131nda sosyal mesafenin korunmas\u0131 i\u00e7in \u015firket kurallar\u0131n\u0131z\u0131 belirleyin. Sosyal mesafeyi uzaktan destek, ma\u011faza i\u00e7i d\u00fczenlemeler<\/strong> ile sa\u011flayabilirsiniz. \u00c7al\u0131\u015fan <\/strong>ve m\u00fc\u015fteriler<\/strong> aras\u0131ndaki sosyal mesafenin korunmas\u0131 i\u00e7in fiziksel d\u00fczenlemeler yap\u0131n. M\u00fc\u015fteriler aras\u0131ndaki sosyal mesafeyi korumak i\u00e7in ma\u011fazalar\u0131n i\u00e7ini yeniden d\u00fczenleyin.\u201d<\/p>\n

M\u00fc\u015fterilerinize sorun<\/h3>\n

\u201cYapt\u0131\u011f\u0131n\u0131z \u00e7al\u0131\u015fmalar\u0131 m\u00fc\u015fterilerin nas\u0131l alg\u0131lad\u0131\u011f\u0131n\u0131 ve ne d\u00fc\u015f\u00fcnd\u00fcklerini mutlaka sormal\u0131s\u0131n\u0131z\u201d diyen Hasan Gen\u00e7, \u015f\u00f6yle dedi: \u201cGerekli t\u00fcm ad\u0131mlar\u0131 tamamlad\u0131ktan sonra m\u00fc\u015fterilerinizi detayl\u0131 bir \u015fekilde bilgilendirin. Al\u0131nan \u00f6nlemleri kal\u0131c\u0131 hale getirin ve m\u00fc\u015fteri deneyiminin bir par\u00e7as\u0131 olmas\u0131n\u0131 sa\u011flay\u0131n. Bu s\u00fcre\u00e7te yap\u0131lmas\u0131 gereken en \u00f6nemli \u015fey m\u00fc\u015fterilerinizden geri bildirim toplamak. Yapt\u0131\u011f\u0131n\u0131z de\u011fi\u015fikliklerden haberdar olup olmad\u0131klar\u0131n\u0131, ne d\u00fc\u015f\u00fcnd\u00fcklerini mutlaka \u00f6\u011frenin.<\/p>\n

Sundu\u011funuz m\u00fc\u015fteri deneyimini d\u00fczenli olarak \u00f6l\u00e7\u00fcmlemeye devam edin. Mutluluk ve NPS sonu\u00e7lar\u0131n\u0131 \u00f6nceki d\u00f6nemlerle kar\u015f\u0131la\u015ft\u0131r\u0131n.\u201d<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. K\u00fcresel salg\u0131n Covid-19 ile birlikte sosyal mesafe ve hijyen en \u00f6nemli konu ba\u015fl\u0131klar\u0131 oldu. Koronavir\u00fcs salg\u0131n\u0131 ile birlikte hayat\u0131m\u0131zda bir\u00e7ok \u015fey de\u011fi\u015fti […]<\/p>\n","protected":false},"author":1,"featured_media":111454,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[67254,68560,52674,52259,6007,57524,69801,3008,57496,66104,69798,69800,69802,69799,69787],"views":178,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/111451"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=111451"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/111451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/111454"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=111451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=111451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=111451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}