{"id":106836,"date":"2020-01-20T14:06:48","date_gmt":"2020-01-20T11:06:48","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=106836"},"modified":"2020-01-20T14:06:48","modified_gmt":"2020-01-20T11:06:48","slug":"petrol-ofisi-egitimleriyle-de-musteri-memnuniyetine-odaklaniyor","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/petrol-ofisi-egitimleriyle-de-musteri-memnuniyetine-odaklaniyor\/","title":{"rendered":"(Turkish) ’Petrol Ofisi’ E\u011fitimleriyle de \u2018M\u00fc\u015fteri Memnuniyeti\u2019ne Odaklan\u0131yor"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

T\u00fcrkiye akaryak<\/strong>\u0131<\/strong>t ile madeni ya<\/strong>\u011f<\/strong>lar ve kimyasallar sekt<\/strong>\u00f6<\/strong>rlerinin geleneksel lideri Petrol Ofisi, sundu<\/strong>\u011f<\/strong>u <\/strong>\u00fc<\/strong>r<\/strong>\u00fc<\/strong>n ve hizmetlerde yapt<\/strong>\u0131\u011f\u0131<\/strong> geli<\/strong>\u015f<\/strong>melerle birlikte, ger<\/strong>\u00e7<\/strong>ekle<\/strong>\u015f<\/strong>tirdi<\/strong>\u011f<\/strong>i e<\/strong>\u011f<\/strong>itimlerle de <\/strong>\u2018<\/strong>M<\/strong>\u00fc<\/strong>\u015f<\/strong>teri Memnuniyeti<\/strong>\u2019<\/strong>ni daha da y<\/strong>\u00fc<\/strong>kseltmeyi hedefliyor. Bu do<\/strong>\u011f<\/strong>rultuda \u00e7al<\/strong>\u0131\u015f<\/strong>malar<\/strong>\u0131<\/strong>n<\/strong>\u0131<\/strong> yo<\/strong>\u011f<\/strong>unla<\/strong>\u015f<\/strong>t<\/strong>\u0131<\/strong>ran Petrol Ofisi, e<\/strong>\u011f<\/strong>itim ve i<\/strong>\u015f<\/strong> geli<\/strong>\u015f<\/strong>tirme uzmanlar<\/strong>\u0131<\/strong>ndan olu<\/strong>\u015f<\/strong>an 26 ki<\/strong>\u015f<\/strong>ilik ekibi ile istasyon <\/strong>\u00e7<\/strong>al<\/strong>\u0131\u015f<\/strong>anlar<\/strong>\u0131<\/strong>na <\/strong>\u015f<\/strong>irketin ortak de<\/strong>\u011f<\/strong>erleri do<\/strong>\u011f<\/strong>rultusunda e<\/strong>\u011f<\/strong>itim verdi. 2019 y<\/strong>\u0131<\/strong>l<\/strong>\u0131<\/strong>nda \u2018Y\u00f6netici Akademisi\u2019 ile farkl<\/strong>\u0131<\/strong> illerdeki 282 istasyon m<\/strong>\u00fc<\/strong>d\u00fcr\u00fcne y\u00f6neticilik konular<\/strong>\u0131<\/strong>nda e<\/strong>\u011f<\/strong>itim veren ekip, T<\/strong>\u00fc<\/strong>rkiye<\/strong>\u2019<\/strong>nin 60 farkl<\/strong>\u0131<\/strong> noktas<\/strong>\u0131<\/strong>ndaki 2.564 istasyon \u00e7al<\/strong>\u0131\u015f<\/strong>an<\/strong>\u0131<\/strong>na ise i<\/strong>\u015f<\/strong>ba<\/strong>\u015f\u0131<\/strong> e<\/strong>\u011f<\/strong>itimi vererek, MEB onayl<\/strong>\u0131<\/strong> sertifika sahibi olmalar<\/strong>\u0131<\/strong>n<\/strong>\u0131<\/strong> sa<\/strong>\u011f<\/strong>lad<\/strong>\u0131<\/strong>.<\/strong><\/h1>\n

Akaryak\u0131t sekt\u00f6r\u00fcndeki T\u00fcrkiye\u2019nin en b\u00fcy\u00fck istasyon a\u011f\u0131na sahip \u015firketi Petrol Ofisi, her alanda hayata \"\"ge\u00e7irdi\u011fi \u00f6nemli geli\u015ftirmelerle de, m\u00fc\u015fteri memnuniyetini merkeze alarak, hizmet kalitesini daha da yukar\u0131ya ta\u015f\u0131yor. Petrol Ofisi, bu do\u011frultuda 2019 y\u0131l\u0131nda<\/strong> \u015firketin ortak de\u011ferlerini olu\u015fturan; M\u00fc\u015fteri Odakl\u0131l\u0131k, M\u00fckemmeliyet\u00e7ilik, Yenilik\u00e7ilik, B\u00fct\u00fcnc\u00fcl D\u00fcr\u00fcstl\u00fck, Tak\u0131m Ruhu, Sorumluluk ve Milli Gurur<\/strong> konular\u0131nda toplam kaliteyi artt\u0131rma hedefi ile saha \u00e7al\u0131\u015fanlar\u0131na da e\u011fitim verdi. Olu\u015fturulan 26 ki\u015filik<\/strong> ekip, T\u00fcrkiye genelinde toplam 1.300 bayide<\/strong> g\u00f6revli istasyon m\u00fcd\u00fcr\u00fc ve \u00e7al\u0131\u015fana, operasyonel s\u00fcre\u00e7ler, kurumsal \u015firket uygulamalar\u0131 ve personel e\u011fitimlerinde<\/strong> uzman deste\u011fi sa\u011flad\u0131.<\/p>\n

\u2018Y\u00f6netici Akademisi\u2019 program<\/strong>\u0131<\/strong>na 282 istasyon m<\/strong>\u00fc<\/strong>d<\/strong>\u00fc<\/strong>r<\/strong>\u00fc<\/strong> kat<\/strong>\u0131<\/strong>ld<\/strong>\u0131<\/strong><\/h2>\n

Petrol Ofisi\u2019nin 2019 y\u0131l\u0131nda g\u00fcndemine ald\u0131\u011f\u0131 merkezi e\u011fitim projelerinden<\/strong> biri olan ve istasyon y\u00f6netimi konusunda de\u011fer yaratan \u201cY\u00f6netici Akademisi\u201d program\u0131na, \u0130stanbul, Ankara, \u0130zmir, Samsun, Bursa, Konya, Trabzon, Adana, Mersin, Gaziantep, Bal\u0131kesir, Kayseri, Antalya ve Mu\u011fla<\/strong> olmak \u00fczere 14 ayr\u0131 noktada verilen 18 e\u011fitime<\/strong> toplamda 282<\/strong> istasyon m\u00fcd\u00fcr\u00fc kat\u0131ld\u0131. Toplamda, be\u015f g\u00fcne yay\u0131lan programda; \u201cAile \u015eirketlerinde Y\u00f6neticilik, \u0130leti\u015fim Becerileri, Ko\u00e7luk, \u00dcr\u00fcn Bilgisi, SE\u00c7-G, Operasyonel Standartlar ve Perakendecilik\u201d konular\u0131<\/strong> ba\u015fta olmak \u00fczere \u00e7e\u015fitli ba\u015fl\u0131klarda e\u011fitimler verildi. Bu programda; istasyon m\u00fcd\u00fcrlerini, y\u00f6nettikleri operasyonda daha etkin k\u0131lmak ve \u0130leti\u015fim, Ko\u00e7luk, Sorumluluk Bilinci, Planlama & Organizasyon, Sonu\u00e7 Odakl\u0131l\u0131k, Delegasyon, Performans Y\u00f6netimi gibi y\u00f6netici yetkinliklerini<\/strong> ortaya \u00e7\u0131kararak daha ba\u015far\u0131l\u0131 bir y\u00f6netim, dolay\u0131s\u0131yla i\u015f performans\u0131 sergileyebilmeleri<\/strong> hedeflendi.<\/p>\n

Y\u00f6netici Akademisi program\u0131<\/strong> kapsam\u0131nda istasyon m\u00fcd\u00fcrleri, geli\u015fen yetkinliklerle birlikte, \u2018istasyon y\u00f6netimlerinin daha verimli olmas\u0131\u2019, \u2018m\u00fc\u015fteri odakl\u0131l\u0131k ilkesine ba\u011fl\u0131 hizmet kalitesinin artt\u0131r\u0131lmas\u0131\u2019, \u2018operasyon y\u00fcr\u00fctmede profesyonel bak\u0131\u015f\u2019, \u2018i\u015f yap\u0131\u015f modellerinde m\u00fckemmeliyet\u00e7ilik\u2019, \u2018kurumsal k\u00fclt\u00fcr\u00fcn benimsenmesi\u2019 ve \u2018ortak de\u011ferlere sahip olmak\u2019<\/strong> gibi \u00e7e\u015fitli kazan\u0131mlar elde etti.<\/p>\n

2.564 \u00e7al<\/strong>\u0131\u015f<\/strong>ana <\/strong>\u2018<\/strong>i<\/strong>\u015f<\/strong>ba<\/strong>\u015f\u0131<\/strong> e<\/strong>\u011f<\/strong>itimi<\/strong>\u2019<\/strong> verildi<\/strong><\/h2>\n

Petrol Ofisi\u2019nin e\u011fitim ve i\u015f geli\u015ftirme uzmanlar\u0131ndan<\/strong> olu\u015fan ekibi, bir taraftan y\u00f6neticilere e\u011fitim verirken, di\u011fer taraftan da istasyon \u00e7al\u0131\u015fanlar\u0131na y\u00f6nelik i\u015fba\u015f\u0131 e\u011fitimlerini de ger\u00e7ekle\u015ftirdi. Uzman ekip, t\u00fcm T\u00fcrkiye\u2019yi kapsayan 60<\/strong> farkl\u0131 noktada, 1.110 istasyonda<\/strong> e\u011fitimler verdi. Bu programda, toplam 2.564 istasyon<\/strong> \u00e7al\u0131\u015fan\u0131na; Petrol Ofisi Vizyon & Misyon & Ortak De\u011ferler, SE\u00c7-G (Sa\u011fl\u0131k Emniyet \u00c7evre ve G\u00fcvenlik), Etkili \u0130leti\u015fim, M\u00fc\u015fteri Memnuniyeti ve Hizmet Ad\u0131mlar\u0131, \u00dcr\u00fcn Bilgisi ve Portal Kullan\u0131m\u0131<\/strong> gibi ba\u015fl\u0131klar alt\u0131nda e\u011fitimler verildi. 146 kez verilen i\u015fba\u015f\u0131 e\u011fitimlerinde; akaryak\u0131t sat\u0131\u015f g\u00f6revlileri<\/strong>ne, SE\u00c7-G kurallar\u0131<\/strong> \u00e7er\u00e7evesinde fark\u0131ndal\u0131k yarat\u0131larak, verilen hizmette g\u00fcvenlikle birlikte m\u00fc\u015fteri odakl\u0131 hizmet sunmalar\u0131 da sa\u011fland\u0131. \u0130nteraktif olarak ger\u00e7ekle\u015ftirilen e\u011fitimlerde istasyon \u00e7al\u0131\u015fanlar\u0131<\/strong> deneyimlerini payla\u015fma f\u0131rsat\u0131 da buldular. \u00d6n sahada hizmet kalitesinin artmas\u0131na y\u00f6nelik bu e\u011fitimde, \u2018tak\u0131m olma\u2019 bilinci<\/strong> de payla\u015f\u0131ld\u0131.<\/p>\n

\u00c7al<\/strong>\u0131\u015f<\/strong>anlar MEB onayl<\/strong>\u0131<\/strong> sertifika sahibi oldular<\/strong><\/h2>\n

E\u011fitime kat\u0131lan istasyon \u00f6n saha \u00e7al\u0131\u015fanlar\u0131 ayr\u0131ca, Milli E\u011fitim Bakanl\u0131\u011f\u0131<\/strong> onayl\u0131 \u201cTehlikeli ve \u00c7ok Tehlikeli \u0130\u015flerde Akaryak\u0131t ve Otogaz \u0130kmal Dolum Eleman\u0131\u201d mesleki yeterlilik sertifikas\u0131<\/strong> sahibi oldular. Petrol Ofisi, sekt\u00f6rde bir ilk olan sertifika program\u0131yla<\/strong> lidere yak\u0131\u015fan sorumluluk anlay\u0131\u015f\u0131yla \u00f6nc\u00fcl\u00fc\u011f\u00fcn\u00fc bu alanda da s\u00fcrd\u00fcrerek, art\u0131 bir de\u011fer daha yaratm\u0131\u015f oldu. Ayr\u0131ca \u00e7al\u0131\u015fanlar\u0131n ald\u0131klar\u0131 bu sertifika ile i\u015f g\u00fcc\u00fc olarak<\/strong> tercih edilme sebepleri de artt\u0131r\u0131lm\u0131\u015f oldu.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. T\u00fcrkiye akaryak\u0131t ile madeni ya\u011flar ve kimyasallar sekt\u00f6rlerinin geleneksel lideri Petrol Ofisi, sundu\u011fu \u00fcr\u00fcn ve hizmetlerde yapt\u0131\u011f\u0131 geli\u015fmelerle birlikte, ger\u00e7ekle\u015ftirdi\u011fi e\u011fitimlerle de […]<\/p>\n","protected":false},"author":1,"featured_media":106841,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[53,44],"tags":[65267,65271,50807,52407,52259,65265,65266,65268,65272,6600,65269,10059,16256,65270,65264],"views":191,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/106836"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=106836"}],"version-history":[{"count":2,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/106836\/revisions"}],"predecessor-version":[{"id":106838,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/106836\/revisions\/106838"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/106841"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=106836"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=106836"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=106836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}