{"id":104768,"date":"2019-12-17T10:56:11","date_gmt":"2019-12-17T07:56:11","guid":{"rendered":"https:\/\/www.enerjigazetesi.ist\/?p=104768"},"modified":"2019-12-17T10:56:11","modified_gmt":"2019-12-17T07:56:11","slug":"enerjisa-enerji-uluslararasi-odullerine-yenilerini-daha-ekledi","status":"publish","type":"post","link":"https:\/\/www.enerjigazetesi.ist\/en\/enerjisa-enerji-uluslararasi-odullerine-yenilerini-daha-ekledi\/","title":{"rendered":"(Turkish) ’Enerjisa Enerji’ Uluslararas\u0131 \u00d6d\u00fcllerine Yenilerini Daha Ekledi"},"content":{"rendered":"

Sorry, this entry is only available in Turkish<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>

<\/p>\n

Enerjisa Enerji\u2019nin Perakende \u00c7a<\/strong>\u011f<\/strong>r<\/strong>\u0131<\/strong> Merkezi, <\/strong>\u00e7<\/strong>a<\/strong>\u011f<\/strong>r<\/strong>\u0131<\/strong> merkezi sekt<\/strong>\u00f6<\/strong>r<\/strong>\u00fc<\/strong>n<\/strong>\u00fc<\/strong>n k<\/strong>\u00fc<\/strong>resel <\/strong>\u00f6<\/strong>l<\/strong>\u00e7<\/strong>ekte en b<\/strong>\u00fc<\/strong>y<\/strong>\u00fc<\/strong>k organizasyonlar<\/strong>\u0131<\/strong>ndan biri olan Contact Center World 2019<\/strong>\u2019<\/strong>da, <\/strong>\u201c<\/strong>En <\/strong>\u0130<\/strong>yi <\/strong>\u00c7<\/strong>a<\/strong>\u011f<\/strong>r<\/strong>\u0131<\/strong> Merkezi<\/strong>\u201d<\/strong> \u201c<\/strong>En <\/strong>\u0130<\/strong>yi M<\/strong>\u00fc<\/strong>\u015f<\/strong>teri Hizmetleri<\/strong>\u201d<\/strong> kategorilerinde d<\/strong>\u00fc<\/strong>nya <\/strong>\u00e7<\/strong>ap<\/strong>\u0131<\/strong>nda g<\/strong>\u00fc<\/strong>m<\/strong>\u00fc<\/strong>\u015f<\/strong> madalyan<\/strong>\u0131<\/strong>n sahibi oldu.\"\"<\/strong><\/h1>\n

T\u00fcrkiye’nin lider enerji \u015firketi<\/em> Enerjisa Enerji,<\/strong> \u00c7a\u011fr\u0131 Merkezi ile M\u00fc\u015fteri Hizmetleri alanlar\u0131nda sekt\u00f6r\u00fcn en b\u00fcy\u00fck global organizasyonlar\u0131ndan biri konumundaki Contact Center World<\/strong> taraf\u0131ndan, Perakende \u00c7a\u011fr\u0131 Merkezi (444 4 372)<\/strong> ile Orta \u00d6l\u00e7ekteki \u00c7a\u011fr\u0131 Merkezleri<\/strong> aras\u0131nda \u201cD\u00fcnyan<\/strong>\u0131<\/strong>n En <\/strong>\u0130<\/strong>yi <\/strong>\u00c7<\/strong>a<\/strong>\u011f<\/strong>r<\/strong>\u0131<\/strong> Merkezi<\/strong>\u201d<\/strong> ve \u201cD\u00fcnyan<\/strong>\u0131<\/strong>n En <\/strong>\u0130<\/strong>yi M<\/strong>\u00fc<\/strong>\u015f<\/strong>teri Hizmetleri<\/strong>\u201d kategorilerinde g\u00fcm\u00fc\u015f madalyayla onurland\u0131r\u0131ld\u0131.<\/p>\n

1999 y\u0131l\u0131nda<\/strong> kurulan ve o g\u00fcnden beri faaliyetlerini s\u00fcrd\u00fcren Contact Center World,<\/strong> 20’inci y\u0131l\u0131nda ger\u00e7ekle\u015ftirdi\u011fi ve 50\u2019den fazla \u00fclkenin kat\u0131ld\u0131\u011f\u0131 \u00f6d\u00fcl t\u00f6reninde<\/strong>, \u00e7a\u011fr\u0131 merkezi<\/strong> ve m\u00fc\u015fteri hizmetlerinin<\/strong> en iyi \u015firketleri ve \u00e7al\u0131\u015fanlar\u0131 aras\u0131nda Enerjisa Enerji\u2019nin<\/strong> m\u00fc\u015fteri ve \u00e7al\u0131\u015fan odakl\u0131 \u00e7al\u0131\u015fma prensibini<\/strong> ve bug\u00fcne kadarki \u00e7abalar\u0131n\u0131 \u00f6d\u00fcle de\u011fer<\/strong> buldu.<\/p>\n

\u201cM\u00fc<\/strong>\u015f<\/strong>teri memnuniyeti i\u00e7in en yeni teknolojileri kullan<\/strong>\u0131<\/strong>yoruz<\/strong>\u201d<\/strong><\/h2>\n

Enerjisa Enerji A.<\/strong>\u015e<\/strong>. CEO<\/strong>\u2019<\/strong>su Murat P<\/strong>\u0131<\/strong>nar<\/strong> \u00f6d\u00fclle ilgili olarak: \u201cEnerjisa Enerji<\/strong> olarak artan n\u00fcfus ve kentle<\/em>\u015fmeyle birlikte enerjiye ve elektri\u011fe talebin y\u00fckselen trendini<\/strong> g\u00fcn\u00fcm\u00fcz teknolojilerinden faydalanarak, kalite ve m\u00fc\u015fteri odakl\u0131l\u0131k<\/strong> anlay\u0131\u015f\u0131yla kar\u015f\u0131l\u0131yoruz. Bunun bir sonucu olarak hizmet kanallar\u0131m\u0131z\u0131 ihtiya\u00e7lar paralelinde \u015fekillendiriyor, farkl\u0131 kanallar geli\u015ftirmenin yan\u0131 s\u0131ra, \u00e7a\u011fr\u0131 merkezlerimizi, m\u00fc\u015fterilerimizin en \u00e7abuk ve etkin \u015fekilde kullanabilecekleri<\/strong> kanal haline getirmek i\u00e7in var g\u00fcc\u00fcm\u00fczle \u00e7al\u0131\u015f\u0131yoruz. Bu sayede bug\u00fcn, y\u0131lda 2,5 milyona yak\u0131n<\/strong> \u00e7a\u011fr\u0131y\u0131 ortalama 14 saniyede 7\/24 aktif<\/strong> bulunan \u00c7a\u011fr\u0131 Merkezimizde<\/strong> kar\u015f\u0131l\u0131yor ve interaktif IVR hizmeti<\/strong> sayesinde m\u00fc\u015fterilerimizin i\u015flemlerinin bir k\u0131sm\u0131n\u0131 self-servis<\/strong> olarak ger\u00e7ekle\u015ftirmelerini sa\u011fl\u0131yoruz. Bu \u00e7abalar\u0131m\u0131z\u0131n uluslararas\u0131 \u00e7apta \u00f6d\u00fcle lay\u0131k g\u00f6r\u00fclmesinden<\/strong> b\u00fcy\u00fck bir memnuniyet duyuyoruz.\u201d<\/em> a\u00e7\u0131klamas\u0131nda bulundu.<\/p>","protected":false},"excerpt":{"rendered":"

Sorry, this entry is only available in Turkish. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Enerjisa Enerji\u2019nin Perakende \u00c7a\u011fr\u0131 Merkezi, \u00e7a\u011fr\u0131 merkezi sekt\u00f6r\u00fcn\u00fcn k\u00fcresel \u00f6l\u00e7ekte en b\u00fcy\u00fck organizasyonlar\u0131ndan biri olan Contact Center World 2019\u2019da, \u201cEn \u0130yi \u00c7a\u011fr\u0131 […]<\/p>\n","protected":false},"author":1,"featured_media":104771,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[51,53],"tags":[63091,63087,52674,63088,13107,52259,37825,63089,63092,33828,63086,63090],"views":258,"_links":{"self":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/104768"}],"collection":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/comments?post=104768"}],"version-history":[{"count":0,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/posts\/104768\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media\/104771"}],"wp:attachment":[{"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/media?parent=104768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/categories?post=104768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.enerjigazetesi.ist\/en\/wp-json\/wp\/v2\/tags?post=104768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}